We guarantee 100% satisfaction on all products purchased at The Little Tortoise. If, for any reason, you are not satisfied with our merchandise, please return it within 14 days of receipt and we will refund the purchase price.

When you return an item to us, you must: (1) use the original packaging; (2) include the original packing slip; and (3) the item must retain all tags and show no signs of use. A Few Things To Note: You are responsible for the cost of shipping unless the return/exchange is the result of an error on our part. If you received the item as a gift, you must provide a gift receipt. If you are returning a sale item, we can only issue you a merchandise credit. We cannot refund any special promotions or discounts, shipping costs, or gift boxing charges unless the return/exchange is the result of a Little Tortoise error. We cannot refund any shipping and handling fees on drop ship items. Some of these oversized drop ship items are not returnable. Please contact our customer service department at support@littletortoise.com for more information on these items. There is a 15% restocking fee for all wooden puzzles, unless we are responsible for the return. The Little Tortoise reserves the right to refuse returned merchandise if we do not receive the merchandise in original condition. In such a case, the items will be returned to you. If the shipment is rejected, we reserve the right to liquidate the inventory and withhold credit. All costs related to the return must be paid by the customer. How do I send something back? Before returning any item(s), please email our customer service department at support@littletortoise.com for a Return Authorization Number (RAN). Include the order number, name, address and identify the item(s) you'd like to return, along with reason for return. Once you receive an authorization number, you can send the item(s) to the following address: The Little Tortoise 3941 Park Drive Suite 20-141 El Dorado Hills, CA 95762 Please note that The Little Tortoise will not process returns without our Return Authorization Number (RAN) located on or close to the shipping label and on the original receipt inside the package. We strongly recommend that you insure the return package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for item(s) received in our warehouse. We'll send an email when your return is processed, and you'll see a credit to your card within one billing cycle. If you are returning gift or sale merchandise, we'll send you a merchandise credit via e-mail. We at The Little Tortoise appreciate your business.